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Blog

10
Dec

We’re not having enough conflict. We need more conflict to trigger innovation, mitigate risks, surface issues that could erode trust, and to advocate for ourselves. Although you know intellectually that working through the conflict is important, the voices inside your head give you so many reasons why you should avoid it. One of those voices […]

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03
Dec

We’re not having enough conflict. Our conflict debt is costing us dearly: as organizations, we fail to prioritize and accomplish little; as teams, we work around the problem people and overwhelm the good ones; as individuals, we stifle our concerns and become increasingly stressed and disengaged. We need more conflict, but the voices inside our […]

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26
Nov

In my previous post, I shared with you the idea of “conflict debt,” where we avoid the uncomfortable conversations that are desperately needed for the health of our organizations, our teams, and ourselves. When we avoid these prickly situations, we rack up conflict debt and start paying debilitating interest. But if conflict aversion is so […]

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19
Nov

I’m super excited. I’ve finally found the big idea for the speech and book I’m working on. I’ve told you before that it’s about conflict—that’s been clear for a long time. But how do I convince people that conflict isn’t evil and it’s not going to make you a bad person, destroy your relationships, or […]

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12
Nov

I’m working on a new keynote speech and a new book. To accelerate the process, I enrolled in a 4-session, 16-day public speaking program to hone the big idea, write a compelling speech, and learn how to deliver the speech in a way that will knock your socks off. The mantra of the program’s instructor […]

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29
Oct

Does your team have a “too hard pile?” Is there a list of issues that everyone knows need to be addressed for your business to evolve, but there is tactic agreement that they would be so uncomfortable, so messy to discuss that you just work around them? That’s what happened to a team of doctors […]

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22
Oct

I’m pretty sure this is going to be a controversial statement, but I’m saying it anyway. The culture of fear in your organization (yes, I’m pretty sure there’s a culture of fear in your organization) is stemming from leaders’ unwillingness to create discomfort for non-performance. Your sympathizing, coddling, engagement-protecting managers are doing more damage to […]

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15
Oct

I wrote an article for Quartz last week on the Harvey Weinstein case. In it, I talked about the need to change our perspective about acting on office rumors, particularly when rumors might be the only protection against an abusive predator in the office. The article started many conversations and has kept me thinking about […]

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09
Oct

A couple of years ago, Craig and I were at an industry event and heard Dr. Jamie Gruman talk about Feedforward Interviewing, a technique developed by Avraham Kluger and Dina Nir. Craig read up on the research and encouraged me to look into it as a tool we could teach to our clients. Although the […]

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Sivantos, November 18th
Whistler, BC

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