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Blog

18
Jun

I can’t tell you the number of times I’ve been called into an organization to help build a culture of teamwork, only to learn that people are measured, managed, and rewarded around individual performance. If success in your organization is defined exclusively by personal effort and achievement, don’t bother paying lip service to teamwork, collaboration, […]

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11
Jun

I gave a speech last week on the importance of feedback to a high performance organization. It was clear that many of the audience members were uncomfortable with the thought of delivering corrective feedback. They asked great questions and slowly came to terms with how they would craft feedback to reduce the likelihood that it […]

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04
Jun

When I’m preparing to facilitate a session, I always conduct individual interviews with the members of the team I’ll be working with. The last question I ask is, “what advice would you give me?” The most common response is, “get the quiet people to participate.” This is good advice. Research shows that teams with balanced […]

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21
May

Do you have micro-managing tendencies? As a leader, do you only feel confident when you feel like you have your finger on the pulse of your organization? Do you love getting to the root of an issue, no matter how far into the weeds it takes you? Is your favorite part of the meeting the […]

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14
May

We blow it when it comes to managing the dominant personalities on our teams. Here’s why. It’s very common for me to work with teams where one strong personality dominates the team and detracts from a positive dynamic.  Often that’s why I’m there–the team hasn’t been able to deal with the person themselves. Now, it […]

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30
Apr

Double standards are my kryptonite. As much as I like to think of myself as an unstructured, free-spirited type, when there are rules, I follow them. I sweat when I have to deal with border guards and fret at the thought of being late for appointments. So when a boss sets rules and applies them […]

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09
Apr

I am preparing to talk to a large group of bank branch managers about the secrets of resilience. They’re not interested in the basics; years of change and disruption have taught them the fundamentals (remember when the ATM was going to replace all the jobs in financial services). They’re looking for the next level—the secrets […]

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02
Apr

  Recently, unsuspecting university professor Robert Kelly was speaking live on BBC about tensions in the Korean peninsula when his inquiring young children opened the office door and came to check out what daddy was up to. (watch it here.) Stifling his obvious embarrassment, Kelly tried to soldier on as his wife, now alerted to […]

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26
Mar

Imagine this scenario. You gave a presentation at your team meeting today.  It was a progress report on your big project.  Around the table, heads nodded.  Then this afternoon, as you walked down the hallway, you overheard a conversation between two teammates.  One was complaining loudly about what a “crock” your presentation was and how […]

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Upcoming Events

Scotiabank Branch Managers, Niagara Falls
12th April, 2017

Association of Municipal Managers, Deerhurst
14th June, 2017

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