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Blog

01
Jul

I hear people talk about change in organizations as if it’s something new. That’s total crap. Change has been around for as long as business has. But I do think it’s fair to say that something’s different now. Change has changed. It’s more frequent, more complex, and more iterative. There are multiple changes going on […]

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24
Jun

It’s World Cup time again. This global football-fest is always a great source of teamwork stories, including that moment in 2010 when I got called as an “expert” to comment when France’s players refused to practice in protest of one of the star players being expelled. Well, Russia 2018 is providing its fair share of […]

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17
Jun

I was working with a team recently that had developed a bit of a bad reputation. The management team of their organization had decided that they were complacent, stuck in the past, and not driving hard enough for growth. The team leader admitted that there was a kernel of truth in the statements but insisted […]

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10
Jun

Defensive people are the WORST! It drives me nuts when I give even the most minor piece of feedback and the person on the other end gets all hot under the collar and ignores every word I said. Grow up, people. You’re not perfect and pretending that you are is making you insufferable. Seriously! That’s […]

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20
May

“Do you agree that we should pick our battles?” This was a question I got during the Q&A session of a keynote speech I gave last week. I think I surprised the questioner with my response, which means I might surprise you too, so here goes. If you are “picking battles,” you’re getting conflict all […]

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13
May

Your colleague is having a bad day (or week, or life). She grabs the empty chair from beside your desk, rolls it over and flops down, legs spread, head back, arms dangling—defeated. She proceeds to unload her troubles on you. You get all the gory details. Once the story is complete, she looks you in […]

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22
Apr

Something a little different today. Rather than a post, I’m bringing you an interview with the marvelous Mark Bowden, a world-renowned body language expert. I had the opportunity to talk to Mark about his new book, Truth and Lies, What People are REALLY Thinking. The book is full of tips on how to interpret body […]

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01
Apr

I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]

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04
Mar

In last week’s post, I talked about the risk of creating a “success theater” in your organization. The term had come from a Wall Street Journal article about General Electric and their culture of sharing only good news. This topic continued top of mind for me and I really wanted to understand why I found […]

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Upcoming Events

September 12th
Ontario East Municipalities Conference
Cornwall

September 13th
Society of Trust and Estate Planners
Vancouver

 

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