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Blog

30
Apr

Double standards are my kryptonite. As much as I like to think of myself as an unstructured, free-spirited type, when there are rules, I follow them. I sweat when I have to deal with border guards and fret at the thought of being late for appointments. So when a boss sets rules and applies them […]

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09
Apr

I am preparing to talk to a large group of bank branch managers about the secrets of resilience. They’re not interested in the basics; years of change and disruption have taught them the fundamentals (remember when the ATM was going to replace all the jobs in financial services). They’re looking for the next level—the secrets […]

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02
Apr

  Recently, unsuspecting university professor Robert Kelly was speaking live on BBC about tensions in the Korean peninsula when his inquiring young children opened the office door and came to check out what daddy was up to. (watch it here.) Stifling his obvious embarrassment, Kelly tried to soldier on as his wife, now alerted to […]

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26
Mar

Imagine this scenario. You gave a presentation at your team meeting today.  It was a progress report on your big project.  Around the table, heads nodded.  Then this afternoon, as you walked down the hallway, you overheard a conversation between two teammates.  One was complaining loudly about what a “crock” your presentation was and how […]

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05
Mar

I gave a speech last week to a group of leaders from the legal industry. The audience was filled with the people who support the lawyers: people from HR, marketing, finance, etc. I was talking about the importance of productive conflict when an audience member asked the question that everyone had been thinking about. “How […]

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26
Feb

I’m keeping it short and to the point today. I have decided that “Keep Calm and Carry On” is a terrible motto for teams. Craig and I are working with a really nice team right now. We enjoy their cooperation and camaraderie. So why is their keep calm and carry on culture worrying us? Because […]

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20
Feb

I’m doing a bunch of interviews in preparation for a team effectiveness program. Mid-way through the third interview, I covertly open my calendar to double make sure these people are part of the same team. The team being described by the third interviewee bears no resemblance to the one described by the previous two. After […]

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12
Feb

“Character may be manifested in the great moments, but it is made in the small ones.” -Phillips Brooks, American clergyman (1835-1893) I was looking for inspiration this morning when I stumbled upon this quote. It got me wondering about the small moments that define a team member’s character. It’s those small moments when you decide […]

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05
Feb

Last week, I helped 250 leaders kick off the new year and inspire them to lead the changes their organization will need to win. I had the last spot on the agenda, right before the big close by the CEO. I decided to use it to bring all the messages of the event down to […]

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Upcoming Events

Scotiabank Branch Managers, Niagara Falls
12th April, 2017

Association of Municipal Managers, Deerhurst
14th June, 2017

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