It only takes an instant for a conversation to turn into an argument. With the right words, you can change that trajectory and wind up solving a problem as an ally, rather than fighting as adversaries.
We talk constantly about unmanageable workloads, but it’s actually the mental and emotional work that’s wearing us down. Learn how to reduce your thoughtload so you can get through your workload more efficiently and effectively.
It’s all too common that we reward the heroes who save the day on our teams without stopping to think that they might only be rescuing us from problems they created. Stop rewarding arsonists for putting out the fires.