08

Sep

Optimists, Skeptics, and Cynics

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jeff

decision making, emotional, optimism, optimists, pessimist, skepticism, skeptics

Be a better team leader, conflict, Contribute, How to fix teams, Right Words to Say, Strategy & Planning

It’s easy to be attracted to optimistic thinking and turned off by cynicism, but both optimistic and cynical decision-making is lazy. Use this approach to improve the rigour of decision making in your business.

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09

Jun

Bad Advice: Why You Shouldn’t Come with a Solution 

jeff

arguments, communication, conflict, cross-functional teams, issues, problems, solutions, team building, Team Dysfunction

Be a better team member, Communicate, conflict, Contribute, How to fix teams, Right Words to Say

Arguments often start when someone proposes a solution without getting alignment on the problem they’re solving for. Here are the three situations in which you shouldn’t start with a solution.

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02

Jun

The Vicious Cycle of Bad Behavior

jeff

abuse, bullying, frustration, reciprocity, research, retaliation, Team Dysfunction

About teams, Be a better team member, conflict, Horror Stories, How to fix teams

In moments of weakness, you might let out a nasty remark or be too quick to criticize. New research suggests that your slip will lead to retaliation. Here are the do’s and don’ts to prevent starting a vicious cycle of bad behavior on your team.

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26

May

The Right Words: The Two Truths

jeff

arguments, communication exercises, conflict, disagreements, opinions, team building exercises

Be a better team member, Communicate, conflict, Right Words to Say

It only takes an instant for a conversation to turn into an argument. With the right words, you can change that trajectory and wind up solving a problem as an ally, rather than fighting as adversaries.

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28

Apr

How to Avoid an Argument

jeff

argue, argument, conflict, fight, how to, instructions, invalidated, problem solving, team building, Team Dysfunction, validation, youtube

Announcements, Be a better team member, conflict, How to fix teams, Right Words to Say

Simple and effective techniques you can use to head off the next potential argument on your team.

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10

Mar

The First Steps to Create a Productive Conflict Habit

jeff

alignment, conflict, decision making, disagreement, diversity, The Good Fight

About teams, Announcements, Be a better team leader, Be a better team member, conflict, Exercises, Right Words to Say

Building a productive conflict habit is critical to having a high performing team. But don’t go from 0 to 60 overnight. Use these 9 techniques to introduce low impact conflict on your team.

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10

Feb

Exercise: Fostering a Culture of Productive Conflict

jeff

conflict, debate, discussion, exercise, leadership development, offsite, organization development, team building, Team Dysfunction

Be a better team leader, conflict, Exercises, How to fix teams

Too many leaders give their team permission to give feedback, to disagree, or to challenge one another’s ideas. Permission won’t drive action. If you want more healthy conflict on your team, stop giving people permission and start helping them appreciate their obligation.

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13

Jan

How to Manage Conflict in Virtual Teams

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jeff

argument, conflict, disagreement, feedback, remote teams, video conferencing, Virtual teams

About teams, Be a better team member, Communicate, conflict, How to fix teams, Right Words to Say, Virtual Teams

Virtual teams are hard on relationships and they’re particularly challenging for productive conflict. But avoiding conflict on a remote team is just as harmful to both your business and your relationship as it is on a normal team. These tips will help you work through conflict with a remote colleague so you can get back to business.

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09

Dec

Passing on Feedback for Someone Else

jeff

backstabbing, complainer, constructive criticism, feedback, gossip, management

Be a better team leader, Communicate, conflict, Personal Development, Right Words to Say

Don’t get in the middle of feedback between your team. If someone comes to you, encourage them to share the feedback directly. Doing otherwise encourages passive-aggressiveness and reduces the value of feedback. Here are the steps to build that muscle in your team members.

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14

Oct

How do you deal with someone who is always negative about change?

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3coze

change, change management, complainer, complaining, feedback, negativity, passive-aggressive, transformation, transition

Be a better team member, Communicate, conflict, Connect, How to fix teams, Right Words to Say

So, you’re busy trying to get on with the next in line of never-ending changes in your organization but you’ve got THAT person on your team: The person who moans and complains at every request and drones on about how horrible everything is. First of all, I’m sorry you have to deal with that. Second, […]

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