13

Jan

How to Manage Conflict in Virtual Teams

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jeff

argument, conflict, disagreement, feedback, remote teams, video conferencing, Virtual teams

About teams, Be a better team member, Communicate, conflict, How to fix teams, Right Words to Say, Virtual Teams

Virtual teams are hard on relationships and they’re particularly challenging for productive conflict. But avoiding conflict on a remote team is just as harmful to both your business and your relationship as it is on a normal team. These tips will help you work through conflict with a remote colleague so you can get back to business.

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09

Dec

Passing on Feedback for Someone Else

jeff

backstabbing, complainer, constructive criticism, feedback, gossip, management

Be a better team leader, Communicate, conflict, Personal Development, Right Words to Say

Don’t get in the middle of feedback between your team. If someone comes to you, encourage them to share the feedback directly. Doing otherwise encourages passive-aggressiveness and reduces the value of feedback. Here are the steps to build that muscle in your team members.

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14

Oct

How do you deal with someone who is always negative about change?

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3coze

change, change management, complainer, complaining, feedback, negativity, passive-aggressive, transformation, transition

Be a better team member, Communicate, conflict, Connect, How to fix teams, Right Words to Say

So, you’re busy trying to get on with the next in line of never-ending changes in your organization but you’ve got THAT person on your team: The person who moans and complains at every request and drones on about how horrible everything is. First of all, I’m sorry you have to deal with that. Second, […]

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30

Sep

Should I be honest with my colleagues?

1 comment

3coze

candor, feedback, honesty, performance review, radical candor, resesarch, teamwork, truth

Be a better team member, conflict, Connect, How to fix teams

This just in: new research on the effects of being honest and what it means for you. I’m constantly encouraging people to engage in the productive conflict that will move their team (and their organization) forward. The biggest stumbling block is people’s fear that being honest about what they think and feel will erode trust […]

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20

May

Should you pick your battles?

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3coze

argument, battles, colleagues, conflict, debates, fights, passive-aggressive, war metaphors

About teams, Be a better team member, Communicate, conflict, How to fix teams, Personal Development, Right Words to Say

“Do you agree that we should pick our battles?” This was a question I got during the Q&A session of a keynote speech I gave last week. I think I surprised the questioner with my response, which means I might surprise you too, so here goes. If you are “picking battles,” you’re getting conflict all […]

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06

May

Prevent resistance before it starts

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3coze

conflict, decision making, downsizing, fire, firing, resistance, termination

Be a better team leader, conflict, Horror Stories

First off, apologies for posting so infrequently for the past while. I’ve been on the road for most of the past two months and I’ve devoted all available writing time to my new manuscript. The great news is that I just submitted Chapter 9 and that means only one more chapter to go! I am […]

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01

Apr

How to (inadvertently) start a fight

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3coze

development, feedback, feelings, leadership, Mistakes, personality, potential, training

Bad Leaders, Be a better team leader, Communicate, conflict, Connect, Horror Stories, Personal Development, Right Words to Say

I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]

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11

Feb

The #1 Crisis Facing Organizations: The Need for More Conflict

8 comments

3coze

conflict, Galbraith, laterals, matrix organization, priorities, prioritization, star model, strategy, structure, SWOT

About teams, conflict, Horror Stories, Strategy & Planning

I’m deep into writing my new book and I’ve had an epiphany: Organizations are built to require conflict while employees are built to avoid it. I see this impact of this problem every day, but it took me 20 years to name it. Now it’s so clear. We have set up a fundamental tension between […]

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28

Jan

How to Broach an Uncomfortable Topic

3 comments

3coze

argument, communication, conflict, conflict resolution, disagree with teammates, disagreement

Be a better team member, Communicate, conflict, Connect, How to fix teams, Right Words to Say

I keep encouraging you to wade into uncomfortable conversations as they emerge to avoid racking up conflict debt. Rather than deferring the topic, or talking only with those who agree with you, it’s best to get the disagreement out in the open. When you do, the point is to find a way to get on […]

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21

Jan

9 Easy Ways to Improve Decision Making on Your Team

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3coze

assumptions, cognitive biases, contingencies, decision making, decisions, disagreement, groupthink, implications, strategic planning

Be a better team leader, Be a better team member, Communicate, conflict, Exercises, How to fix teams, Right Words to Say

You know that your team is conflict avoidant. You know it’s preventing you from surfacing issues, thoroughly discussing them, and getting them resolved effectively. You really want to make it better, but how do you start? The people on your team (and maybe even your boss) are seriously unwilling to broach any subject that might […]

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