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Archive for the ‘Horror Stories’ Category

16
Sep

“Help me understand what you’re trying to achieve.” Once upon a time, I encouraged you to use this phrase as a signal that you’re not connecting with someone’s point and you need them to clarify. Sadly, too many closed-minded, judgmental, passive-aggressive jerks commandeered “Help me understand” and now it’s a weapon. And that’s not the […]

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01
Apr

I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]

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04
Mar

In last week’s post, I talked about the risk of creating a “success theater” in your organization. The term had come from a Wall Street Journal article about General Electric and their culture of sharing only good news. This topic continued top of mind for me and I really wanted to understand why I found […]

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