It’s all too common that we reward the heroes who save the day on our teams without stopping to think that they might only be rescuing us from problems they created. Stop rewarding arsonists for putting out the fires.
Everyone is selling something these days, often themselves. The gig economy has us relying on friends to like, share, and refer and it can become too much sometimes. Tips and techniques to limit the damage self-promotion does to your life and your relationships.
Work is hard. Sometimes your teammates just need a safe place to vent. As long as it’s just venting, it’s not a problem. Learn the difference between venting, gossiping, commiserating, and wallowing and how to redirect a colleague if their venting turns into something more insidious.
“Help me understand what you’re trying to achieve.” Once upon a time, I encouraged you to use this phrase as a signal that you’re not connecting with someone’s point and you need them to clarify. Sadly, too many closed-minded, judgmental, passive-aggressive jerks commandeered “Help me understand” and now it’s a weapon. And that’s not the […]
First off, apologies for posting so infrequently for the past while. I’ve been on the road for most of the past two months and I’ve devoted all available writing time to my new manuscript. The great news is that I just submitted Chapter 9 and that means only one more chapter to go! I am […]
I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]
In last week’s post, I talked about the risk of creating a “success theater” in your organization. The term had come from a Wall Street Journal article about General Electric and their culture of sharing only good news. This topic continued top of mind for me and I really wanted to understand why I found […]
I read an excellent article in the Wall Street Journal this week entitled “How Jeffrey Immelt’s ‘Success Theater’ Masked the Rot at GE.” In it, authors Thomas Gryta, Joann Lublin, and David Benoit describe how the Immelt and his top leaders, “projected an optimism about GE’s business and its future that didn’t always match the […]
I’m deep into writing my new book and I’ve had an epiphany: Organizations are built to require conflict while employees are built to avoid it. I see this impact of this problem every day, but it took me 20 years to name it. Now it’s so clear. We have set up a fundamental tension between […]
In my previous post, I shared with you the idea of “conflict debt,” where we avoid the uncomfortable conversations that are desperately needed for the health of our organizations, our teams, and ourselves. When we avoid these prickly situations, we rack up conflict debt and start paying debilitating interest. But if conflict aversion is so […]