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Archive for the ‘Horror Stories’ Category

16
Sep

“Help me understand what you’re trying to achieve.” Once upon a time, I encouraged you to use this phrase as a signal that you’re not connecting with someone’s point and you need them to clarify. Sadly, too many closed-minded, judgmental, passive-aggressive jerks commandeered “Help me understand” and now it’s a weapon. And that’s not the […]

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01
Apr

I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]

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04
Mar

In last week’s post, I talked about the risk of creating a “success theater” in your organization. The term had come from a Wall Street Journal article about General Electric and their culture of sharing only good news. This topic continued top of mind for me and I really wanted to understand why I found […]

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25
Feb

I read an excellent article in the Wall Street Journal this week entitled “How Jeffrey Immelt’s ‘Success Theater’ Masked the Rot at GE.” In it, authors Thomas Gryta, Joann Lublin, and David Benoit describe how the Immelt and his top leaders, “projected an optimism about GE’s business and its future that didn’t always match the […]

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11
Feb

I’m deep into writing my new book and I’ve had an epiphany: Organizations are built to require conflict while employees are built to avoid it. I see this impact of this problem every day, but it took me 20 years to name it. Now it’s so clear. We have set up a fundamental tension between […]

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26
Nov

In my previous post, I shared with you the idea of “conflict debt,” where we avoid the uncomfortable conversations that are desperately needed for the health of our organizations, our teams, and ourselves. When we avoid these prickly situations, we rack up conflict debt and start paying debilitating interest. But if conflict aversion is so […]

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12
Nov

I’m working on a new keynote speech and a new book. To accelerate the process, I enrolled in a 4-session, 16-day public speaking program to hone the big idea, write a compelling speech, and learn how to deliver the speech in a way that will knock your socks off. The mantra of the program’s instructor […]

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