When introducing change to your team, it’s completely normal that you’ll face some unpredictable reactions. Heck, it’s completely normal that you’ll HAVE some unpredictable reactions. Volatility in the face of change makes a whole lot of sense when you think about how our brains are built. We’re wired to be suspicious of situations and behaviors […]
There is a good way to apologize and there are many, many bad ways. This week, I provide the formula for a good apology, one that increases trust and confidence. And for fun, I share a laundry list of bad apologies, some of which you might have heard from your own colleagues over the years.
I have started getting calls from teams that are struggling to cope with the crisis. Do you recognize any of these warning signs from your team. I’m looking for input so I can provide tools and resources to get you through this.
In moments of weakness, you might let out a nasty remark or be too quick to criticize. New research suggests that your slip will lead to retaliation. Here are the do’s and don’ts to prevent starting a vicious cycle of bad behavior on your team.
We talk constantly about unmanageable workloads, but it’s actually the mental and emotional work that’s wearing us down. Learn how to reduce your thoughtload so you can get through your workload more efficiently and effectively.