After encouraging a group of leaders to address the emotions on their team, I was asked this week if managers are now expected to be therapists for their employees. Here’s my answer, and a step-by-step guide to managing through an emotional outburst.
When introducing change to your team, it’s completely normal that you’ll face some unpredictable reactions. Heck, it’s completely normal that you’ll HAVE some unpredictable reactions. Volatility in the face of change makes a whole lot of sense when you think about how our brains are built. We’re wired to be suspicious of situations and behaviors […]
I love language. I have always adored selecting the perfect word to convey exactly what I mean. At least until I realized that those gorgeous, expressive, sumptuous adjectives that I love are little rascals. How could your management benefit from ditching the adjectives?
There is some new research that helps us understand the conflict behaviors that are associated with improved performance. I went through it and translated the findings into practical techniques you can use to contribute to high performance on your team (and added a bonus list of things not to do).
Are you smart, logical, armed with compelling evidence to support your case? Yeah, I thought so. Sadly, that’s not likely to do any good if you find yourself in a real argument with your colleagues. While facts are great for problem-solving, they’re of little use in conflict resolution. Read on to learn why facts don’t solve fights.
I had an epiphany last week about the source of so much frustration and resentment on teams. I’ve labeled the problem, “unseen work.” In this post, I describe what unseen work is and provide a quick exercise you can do to identify and address any problems with unseen work before they trigger resentment on your team.
Most teams think that one of the most important activities they do as a team is to make decisions. I argue that teams don’t make decisions and those that try to are less efficient and effective than those that assign the authority for a decision to an individual. Does your team suffer with any of these symptoms of team decision-making?
A few people have asked me how they can successfully onboard new employees when we’re still stuck in work from home. It’s possible, it will just require that you’re more deliberate about what you want the new team member to experience and more creative about how to make that happen remotely. Here are some strategies you can use to orient new employees in a work from home world.