Don’t get in the middle of feedback between your team. If someone comes to you, encourage them to share the feedback directly. Doing otherwise encourages passive-aggressiveness and reduces the value of feedback. Here are the steps to build that muscle in your team members.
Leading through change is incredibility difficult and requires significant energy, patience, self-control, and stamina. Use these techniques to build your resilience over the short-, medium-, and long-term.
Leading through change is a particularly difficult assignment. You’re expected to mobilize your team while you’re struggling to master yourself. This month, I’m conducting sessions with the leaders in a large multi-national company to help them cope with their own reactions to a major organizational transformation, to better position them to cascade the change to […]
“Do you agree that we should pick our battles?” This was a question I got during the Q&A session of a keynote speech I gave last week. I think I surprised the questioner with my response, which means I might surprise you too, so here goes. If you are “picking battles,” you’re getting conflict all […]
Something a little different today. Rather than a post, I’m bringing you an interview with the marvelous Mark Bowden, a world-renowned body language expert. I had the opportunity to talk to Mark about his new book, Truth and Lies, What People are REALLY Thinking. The book is full of tips on how to interpret body […]
I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]
I facilitated a workshop this week that has given me lots of juicy fodder for discussion here with you. The session focused on uncomfortable discussions, including considerable time on how to give and to receive feedback. The conversation evolved as it usually does: we started with the mechanics of how to give feedback and quickly […]
This is the last of a series of posts exploring the causes and impact of our profound conflict aversion. I’m exploring how the things we were told as children, taught us that conflict was bad. “If you can’t say anything nice, don’t say anything at all,” or “Mind your own business!” or “You made him […]