After encouraging a group of leaders to address the emotions on their team, I was asked this week if managers are now expected to be therapists for their employees. Here’s my answer, and a step-by-step guide to managing through an emotional outburst.
What’s different about managing during a pandemic? It’s how much time and energy leaders need to invest in addressing the fear and emotions of their people. Here are a few reminders about how to keep emotions from hijacking your team.
I’m in the midst of a series of posts exploring our profound conflict aversion and its toll on businesses, teams, and individuals. In previous posts, I shared a couple of the things we’re taught as children that give rise to our conflict aversion: “If you can’t say anything nice, don’t say anything at all,” and […]
I was giving a talk on how to have productive conflict when an audience member asked a great question. She was clear on all the advice and agreed that the techniques I was sharing were great…but! “What if get emotional and I’m no longer in a frame of mind to use these approaches?” She was […]
I spent some time with a team last week that was really suffering because of several months of unhealthy conflict. Relations had deteriorated to the point that team members were feeling disrespected by one another. There was a lot of anger in the room and they needed help from someone outside the team to get […]
How many times have you heard someone say, “let’s just take the emotions out of this discussion?” It’s one of my favorite lines I hear in team effectiveness sessions. And when I say “favorite,” I mean, forehead slapping, groan-inducing, “this is going to be a long day” type of favorite. Recently, a colleague shared with […]
“Use your words.” It’s a line you probably heard as a child when you were getting agitated but not articulating what was wrong. Your parents taught you that expressing your frustration in words gives you a shot at making things better. Fast forward to adulthood and ask yourself how well you’re using your words […]
In my previous post, I talked about emotional reactions to issues at work; specifically, things that make people cry. In that post, I alluded to the idea that advanced warning of difficult messages gives time to process the issue, reduces the surprise factor, and makes it easier to control the emotional side of the […]
“Come on Liane…executives don’t talk about emotions around the boardroom table!” asserted an incredulous member of a team I was working with recently. We were in the midst of a very uncomfortable and intense conversation about an issue that had been surfacing and resurfacing without being resolved. I was encouraging the team to stop […]
A while ago, my colleague Vince Molinaro wrote a great rant about the 10 worst types of leaders. You can read the full post here. When I came across it again, I had the inspiration to write a monthly series on how you and your team can survive under a terrible leader. This is […]