25

Oct

Good and Bad Apologies

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apologize, apology, argument, consequences, Empathy, fight, Mistakes, resentment, sorry

Be a better team member, Communicate, conflict, Connect, Horror Stories, Personal Development, Right Words to Say

There is a good way to apologize and there are many, many bad ways. This week, I provide the formula for a good apology, one that increases trust and confidence. And for fun, I share a laundry list of bad apologies, some of which you might have heard from your own colleagues over the years.

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28

Apr

How to Avoid an Argument

3coze

argue, argument, conflict, fight, how to, instructions, invalidated, problem solving, team building, Team Dysfunction, validation, youtube

Announcements, Be a better team member, conflict, How to fix teams, Right Words to Say

Simple and effective techniques you can use to head off the next potential argument on your team.

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13

Jan

How to Manage Conflict in Virtual Teams

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3coze

argument, conflict, disagreement, feedback, remote teams, video conferencing, Virtual teams

About teams, Be a better team member, Communicate, conflict, How to fix teams, Right Words to Say, Virtual Teams

Virtual teams are hard on relationships and they’re particularly challenging for productive conflict. But avoiding conflict on a remote team is just as harmful to both your business and your relationship as it is on a normal team. These tips will help you work through conflict with a remote colleague so you can get back to business.

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28

Jan

How to Broach an Uncomfortable Topic

3 comments

3coze

argument, communication, conflict, conflict resolution, disagree with teammates, disagreement

Be a better team member, Communicate, conflict, Connect, How to fix teams, Right Words to Say

I keep encouraging you to wade into uncomfortable conversations as they emerge to avoid racking up conflict debt. Rather than deferring the topic, or talking only with those who agree with you, it’s best to get the disagreement out in the open. When you do, the point is to find a way to get on […]

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17

Dec

Should I risk making someone emotional?

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3coze

anger, argument, conflict, crying, emotion, emotional, yelling

Be a better team leader, Be a better team member, Communicate, conflict, Connect, Success Stories

I’m in the midst of a series of posts exploring our profound conflict aversion and its toll on businesses, teams, and individuals. In previous posts, I shared a couple of the things we’re taught as children that give rise to our conflict aversion: “If you can’t say anything nice, don’t say anything at all,” and […]

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02

Oct

How to take the sting out of conflict (using magic from Harry Potter)

4 comments

3coze

anger, argument, conflict, Emotions, Empathy, humor, humour, resentment

Be a better team member, Communicate, conflict, Horror Stories, How to fix teams, Right Words to Say

I spent some time with a team last week that was really suffering because of several months of unhealthy conflict. Relations had deteriorated to the point that team members were feeling disrespected by one another. There was a lot of anger in the room and they needed help from someone outside the team to get […]

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11

Jun

Stop conflict before it starts

1 comment

liane

arguement with colleague, argument, conflict, conflict resolution, disagreement, dispute resolution, fight, mediation, planning, problem solving

Be a better team leader, Be a better team member, Communicate, How to fix teams, Right Words to Say, Success Stories

“95% of the time, two smart people with the same goals and the same facts will come up with the same plan. So I tell my team to spend their time figuring out if they have the same goals and the same facts before arguing about what to do.” That’s a gem that came from […]

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