Are you smart, logical, armed with compelling evidence to support your case? Yeah, I thought so. Sadly, that’s not likely to do any good if you find yourself in a real argument with your colleagues. While facts are great for problem-solving, they’re of little use in conflict resolution. Read on to learn why facts don’t solve fights.
I received a great question over Twitter this morning. The person asked, is there another side to the risk of conflict debt (the price we pay for avoiding conflicts that we need to work through)? Is there also a risk of conflict fatigue? First, there’s nothing I like more than starting my day with […]
It only takes an instant for a conversation to turn into an argument. With the right words, you can change that trajectory and wind up solving a problem as an ally, rather than fighting as adversaries.