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Posts Tagged ‘balance

09
Apr

I am preparing to talk to a large group of bank branch managers about the secrets of resilience. They’re not interested in the basics; years of change and disruption have taught them the fundamentals (remember when the ATM was going to replace all the jobs in financial services). They’re looking for the next level—the secrets […]

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31
Jul

At least once a day I hear someone talk about the importance of balance. Balance is the elusive state of having two or more things in the right proportion or the right emphasis, amount, or weight. CEO’s talk about balancing revenue, cost, and customer satisfaction. Managers talk about balancing the tough messages that create accountability […]

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