A sincere and direct apology can do a world of good. Unfortunately, a misplaced apology can send mixed messages and impact your leadership. Do you agree with me that apologies are out of place in these three situations?
“Character may be manifested in the great moments, but it is made in the small ones.” -Phillips Brooks, American clergyman (1835-1893) I was looking for inspiration this morning when I stumbled upon this quote. It got me wondering about the small moments that define a team member’s character. It’s those small moments when you decide […]
This is the second post inspired by my interview with Canadian Olympic Women’s Soccer coach John Herdman. [To read the first post on the characteristics of excellence, click here.] John and I will be among the speakers at the upcoming XL Leadership Summit this February in Vancouver. John is totally amazing and as sophisticated a […]
This post is inspired by my recent interview with Canadian Olympic Women’s Soccer coach John Herdman. John and I will be among the speakers at the upcoming XL Leadership Summit this February in Vancouver. I’m so glad we got the conversation going early. I was wowed by John’s thoroughly modern view of leadership and teams—it […]