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Posts Tagged ‘communication

16
Sep

“Help me understand what you’re trying to achieve.” Once upon a time, I encouraged you to use this phrase as a signal that you’re not connecting with someone’s point and you need them to clarify. Sadly, too many closed-minded, judgmental, passive-aggressive jerks commandeered “Help me understand” and now it’s a weapon. And that’s not the […]

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22
Apr

Something a little different today. Rather than a post, I’m bringing you an interview with the marvelous Mark Bowden, a world-renowned body language expert. I had the opportunity to talk to Mark about his new book, Truth and Lies, What People are REALLY Thinking. The book is full of tips on how to interpret body […]

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18
Feb

We got talking about expectations in a session I was facilitating last week. The conversation was like a giant projective test; quickly exposing the participants’ core ideologies about people, and relationships, and trust. Some of the people around the table talked about the power of the self-fulfilling prophecy and how setting lofty goals can inspire […]

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28
Jan

I keep encouraging you to wade into uncomfortable conversations as they emerge to avoid racking up conflict debt. Rather than deferring the topic, or talking only with those who agree with you, it’s best to get the disagreement out in the open. When you do, the point is to find a way to get on […]

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08
Jan

I’ve been enjoying a little time off over the holidays. A little more sleep than normal, a little more eating, and a lot more reading. This week, my inbox feeds have been full of New Year’s themed posts. I’ve decided to hop on the bandwagon and bring you my own predictions for 2017. I’ll warn […]

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22
Nov

What percentage of the information you share daily is delivered as one-way messages that you transmit without checking how the message lands? I asked this of an audience recently and most of the people in the room answered 80 percent or higher. How would you answer? It’s a major problem if you’re only communicating to […]

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30
Oct

Recently, I wrote an article about effective business communication for HBR that spread like hotcakes. You can read it here. It follows the standard HBR style and is therefore written in proper prose. When Missy Lafferty commented on Twitter that the post makes a great checklist for business messages, I decided to convert the ideas […]

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21
Sep

Great communication creates a strong connection between you and your audience. Unfortunately, if you’re self-conscious, ill prepared, or wedded to business school formality, you’re probably creating unnecessary distance that’s diluting the impact of your messages. It’s time to assess your own interactions and identify ways to make them resonate more strongly. How You Increase Distance […]

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04
May

When working with senior executives, one of the most common requests I get is to help create “juicy conversations.” What they mean by “juicy” is deep, probing, uncomfortable, novel, productive conversations that go beyond the normal safe, boring talk that consumes most meetings. Upon observation, I’ve realized that these leaders aren’t getting juicy conversations because […]

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16
Dec

  As I shared in my previous post, I’ve left the comfortable nest at LHH Knightsbridge and struck out with my husband to start a new firm called 3COze Inc. The name 3COze comes from our mission statement: “we will radically transform the way people communicate, connect, and contribute so they can achieve amazing things […]

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