I received a great question over Twitter this morning. The person asked, is there another side to the risk of conflict debt (the price we pay for avoiding conflicts that we need to work through)? Is there also a risk of conflict fatigue? First, there’s nothing I like more than starting my day with […]
People are often disappointed on Valentine’s Day because they have grand visions of what would make them feel loved but the fail to share them. The same thing happens on teams: we know what we want, but we don’t communicate it and, instead, set colleagues up to disappoint us. Here’s an alternative to falling victim to the Valentine’s Day Effect.
“Help me understand what you’re trying to achieve.” Once upon a time, I encouraged you to use this phrase as a signal that you’re not connecting with someone’s point and you need them to clarify. Sadly, too many closed-minded, judgmental, passive-aggressive jerks commandeered “Help me understand” and now it’s a weapon. And that’s not the […]