Too many leaders give their team permission to give feedback, to disagree, or to challenge one another’s ideas. Permission won’t drive action. If you want more healthy conflict on your team, stop giving people permission and start helping them appreciate their obligation.
Virtual teams are hard on relationships and they’re particularly challenging for productive conflict. But avoiding conflict on a remote team is just as harmful to both your business and your relationship as it is on a normal team. These tips will help you work through conflict with a remote colleague so you can get back to business.
“Do you agree that we should pick our battles?” This was a question I got during the Q&A session of a keynote speech I gave last week. I think I surprised the questioner with my response, which means I might surprise you too, so here goes. If you are “picking battles,” you’re getting conflict all […]
First off, apologies for posting so infrequently for the past while. I’ve been on the road for most of the past two months and I’ve devoted all available writing time to my new manuscript. The great news is that I just submitted Chapter 9 and that means only one more chapter to go! I am […]
Something a little different today. Rather than a post, I’m bringing you an interview with the marvelous Mark Bowden, a world-renowned body language expert. I had the opportunity to talk to Mark about his new book, Truth and Lies, What People are REALLY Thinking. The book is full of tips on how to interpret body […]
In last week’s post, I talked about the risk of creating a “success theater” in your organization. The term had come from a Wall Street Journal article about General Electric and their culture of sharing only good news. This topic continued top of mind for me and I really wanted to understand why I found […]
I read an excellent article in the Wall Street Journal this week entitled “How Jeffrey Immelt’s ‘Success Theater’ Masked the Rot at GE.” In it, authors Thomas Gryta, Joann Lublin, and David Benoit describe how the Immelt and his top leaders, “projected an optimism about GE’s business and its future that didn’t always match the […]
I’m deep into writing my new book and I’ve had an epiphany: Organizations are built to require conflict while employees are built to avoid it. I see this impact of this problem every day, but it took me 20 years to name it. Now it’s so clear. We have set up a fundamental tension between […]