There is a good way to apologize and there are many, many bad ways. This week, I provide the formula for a good apology, one that increases trust and confidence. And for fun, I share a laundry list of bad apologies, some of which you might have heard from your own colleagues over the years.
The term “fail fast” is in fashion now thanks to design thinking. Unfortunately, most leaders aren’t clear on what types of failures they’re looking for and what types should be avoided at all costs. This article outlines the difference.
It’s World Cup time again. This global football-fest is always a great source of teamwork stories, including that moment in 2010 when I got called as an “expert” to comment when France’s players refused to practice in protest of one of the star players being expelled. Well, Russia 2018 is providing its fair share of […]
I’m pretty sure this is going to be a controversial statement, but I’m saying it anyway. The culture of fear in your organization (yes, I’m pretty sure there’s a culture of fear in your organization) is stemming from leaders’ unwillingness to create discomfort for non-performance. Your sympathizing, coddling, engagement-protecting managers are doing more damage to […]
The tendency to micro-manage can start in response to someone’s dereliction of duty deep in the organization or it can start at the top with an unhealthy need for control. Regardless of where it starts, micro-management becomes a vicious cycle that quickly reduces the value of everyone involved. I heard a great story that exemplified […]
In my most recent post, I got a little hot under the collar about managers who talk about accountability, but fail to do the uncomfortable things to create and reinforce it. I’ve settled down and am ready to be a little more constructive. Today’s post is a step-by-step on how to create accountability. What is […]
The topic of “accountability” anchors almost every leadership discussion I witness these days. While I hear the word accountability ad nauseam, what I see are leaders who lack the intestinal fortitude to follow through on the actions that create it. Here are the things you’re doing that are eroding accountability. Taking Control The executive team […]