Don’t get in the middle of feedback between your team. If someone comes to you, encourage them to share the feedback directly. Doing otherwise encourages passive-aggressiveness and reduces the value of feedback. Here are the steps to build that muscle in your team members.
In my previous post, I talked about emotional reactions to issues at work; specifically, things that make people cry. In that post, I alluded to the idea that advanced warning of difficult messages gives time to process the issue, reduces the surprise factor, and makes it easier to control the emotional side of the […]
Giving someone feedback can be uncomfortable. Some people even agonize over how (and if) they should share a difficult message with a teammate or a direct report. Unfortunately, that discomfort leads us to minimize the duration and intensity of our discomfort by delivering feedback in a “one and run” fly by akin to dropping bombs […]