After encouraging a group of leaders to address the emotions on their team, I was asked this week if managers are now expected to be therapists for their employees. Here’s my answer, and a step-by-step guide to managing through an emotional outburst.
What’s different about managing during a pandemic? It’s how much time and energy leaders need to invest in addressing the fear and emotions of their people. Here are a few reminders about how to keep emotions from hijacking your team.
I’m in the midst of a series of posts exploring our profound conflict aversion and its toll on businesses, teams, and individuals. In previous posts, I shared a couple of the things we’re taught as children that give rise to our conflict aversion: “If you can’t say anything nice, don’t say anything at all,” and […]
I was giving a talk on how to have productive conflict when an audience member asked a great question. She was clear on all the advice and agreed that the techniques I was sharing were great…but! “What if get emotional and I’m no longer in a frame of mind to use these approaches?” She was […]
I love the questions I get at the end of a keynote. This week I got a couple of really good ones. The first was, “How do I handle it when someone asks for feedback and then responds poorly when I provide it?” The best answer starts long before you have someone yelling at you. […]
How many times have you heard someone say, “let’s just take the emotions out of this discussion?” It’s one of my favorite lines I hear in team effectiveness sessions. And when I say “favorite,” I mean, forehead slapping, groan-inducing, “this is going to be a long day” type of favorite. Recently, a colleague shared with […]
“Use your words.” It’s a line you probably heard as a child when you were getting agitated but not articulating what was wrong. Your parents taught you that expressing your frustration in words gives you a shot at making things better. Fast forward to adulthood and ask yourself how well you’re using your words […]
Last week I wrote a post about crying at work. Interestingly (but maybe not surprisingly), I didn’t get much feedback from men. (Too radioactive to weigh in, maybe?) I did, however, get very polarized feedback from women. While there were many who wrote to say thank you for expressing what they have felt, there […]
I’ve been writing this blog for quite a while. I’ve shared the things I see as an executive team advisor, and I’ve exposed (and tried to be authentic about) the issues that I personally struggle with as a team member. But there’s one topic I haven’t touched with a 10 foot pole–crying. Crying is not […]
“Come on Liane…executives don’t talk about emotions around the boardroom table!” asserted an incredulous member of a team I was working with recently. We were in the midst of a very uncomfortable and intense conversation about an issue that had been surfacing and resurfacing without being resolved. I was encouraging the team to stop […]