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Posts Tagged ‘customer-centric

17
Jul

I have a new speech that I’m working on called “The New Nice.” It’s the culmination of all my work on increasing productive conflict and getting comfortable being uncomfortable. One of the topics in the speech is how to give feedback. At a recent keynote, I was talking about the importance of getting in the […]

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09
Jul

  If I had a penny for each dollar companies have wasted in massive culture change initiatives, I’d be a rich woman. I just don’t get it. I understand that changing an IT system is complex and expensive. I know that changing a manufacturing line is capital intensive.  I get that changing the brand of […]

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