It only takes an instant for a conversation to turn into an argument. With the right words, you can change that trajectory and wind up solving a problem as an ally, rather than fighting as adversaries.
You’ve heard me say it before and I’ll say it again: conflict is a natural, inevitable part of relationships and a healthy, constructive practice for teams …when done right. But like every form of communication between two people, conflict includes massive gaps in information that are filled with assumptions, interpretations, and biases. When the […]