People are often disappointed on Valentine’s Day because they have grand visions of what would make them feel loved but the fail to share them. The same thing happens on teams: we know what we want, but we don’t communicate it and, instead, set colleagues up to disappoint us. Here’s an alternative to falling victim to the Valentine’s Day Effect.
Your colleague is having a bad day (or week, or life). She grabs the empty chair from beside your desk, rolls it over and flops down, legs spread, head back, arms dangling—defeated. She proceeds to unload her troubles on you. You get all the gory details. Once the story is complete, she looks you in […]
I was in an interesting conversation with a team today. They were talking about their boss and how he might handle a certain situation. Someone said “I would be really disappointed if he did x.” I couldn’t help but ask whether the team was going to wait for the boss to disappoint them, or whether […]