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Posts Tagged ‘emails

22
Nov

What percentage of the information you share daily is delivered as one-way messages that you transmit without checking how the message lands? I asked this of an audience recently and most of the people in the room answered 80 percent or higher. How would you answer? It’s a major problem if you’re only communicating to […]

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30
Oct

Recently, I wrote an article about effective business communication for HBR that spread like hotcakes. You can read it here. It follows the standard HBR style and is therefore written in proper prose. When Missy Lafferty commented on Twitter that the post makes a great checklist for business messages, I decided to convert the ideas […]

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25
Mar

  In my previous post, I complained about people who transmit one-way messages and think they’ve communicated.  You can read the full post here. Essentially, the point is that transmitting a message without confirming whether or not it was received and, more importantly, how it was interpreted means you haven’t really communicated at all.  But […]

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