After encouraging a group of leaders to address the emotions on their team, I was asked this week if managers are now expected to be therapists for their employees. Here’s my answer, and a step-by-step guide to managing through an emotional outburst.
What’s different about managing during a pandemic? It’s how much time and energy leaders need to invest in addressing the fear and emotions of their people. Here are a few reminders about how to keep emotions from hijacking your team.
I’m keeping it short and to the point today. I have decided that “Keep Calm and Carry On” is a terrible motto for teams. Craig and I are working with a really nice team right now. We enjoy their cooperation and camaraderie. So why is their keep calm and carry on culture worrying us? Because […]
I spent some time with a team last week that was really suffering because of several months of unhealthy conflict. Relations had deteriorated to the point that team members were feeling disrespected by one another. There was a lot of anger in the room and they needed help from someone outside the team to get […]
How many times have you heard someone say, “let’s just take the emotions out of this discussion?” It’s one of my favorite lines I hear in team effectiveness sessions. And when I say “favorite,” I mean, forehead slapping, groan-inducing, “this is going to be a long day” type of favorite. Recently, a colleague shared with […]
In my previous post, I talked about emotional reactions to issues at work; specifically, things that make people cry. In that post, I alluded to the idea that advanced warning of difficult messages gives time to process the issue, reduces the surprise factor, and makes it easier to control the emotional side of the […]
In my previous post, I focused on the importance on factoring in the emotional aspects of an issue when your team is struggling or experiencing conflict. If you didn’t read that post, start there first. Once you are convinced that emotions are data to be understood and deliberately factored in to business debates, try […]
“Come on Liane…executives don’t talk about emotions around the boardroom table!” asserted an incredulous member of a team I was working with recently. We were in the midst of a very uncomfortable and intense conversation about an issue that had been surfacing and resurfacing without being resolved. I was encouraging the team to stop […]