There is a good way to apologize and there are many, many bad ways. This week, I provide the formula for a good apology, one that increases trust and confidence. And for fun, I share a laundry list of bad apologies, some of which you might have heard from your own colleagues over the years.
I had an epiphany last week about the source of so much frustration and resentment on teams. I’ve labeled the problem, “unseen work.” In this post, I describe what unseen work is and provide a quick exercise you can do to identify and address any problems with unseen work before they trigger resentment on your team.
I spent some time with a team last week that was really suffering because of several months of unhealthy conflict. Relations had deteriorated to the point that team members were feeling disrespected by one another. There was a lot of anger in the room and they needed help from someone outside the team to get […]
A recent comment on the blog has got me a little hot under the collar. I don’t do it often, but today I’m dedicating the post to a response. The comment was about the October 25th post “How do say ‘no’ to a good idea.” The gist was that my advice missed a common […]
In my previous post I asked whether there is one thing that you’ve been avoiding doing that is zapping your energy? If there is something important you’re procrastinating, it hangs over you and causes a constant low level of dread. Identify the thing you’ve been avoiding, take action and see how good you feel. […]
It’s incredibly frustrating to work with someone who can dish it out but can’t take it. In my previous post, I talked about the bad habits of these “porcupines” who are all prickly on the outside but have a soft, undefended underbelly. They tend to have double standards when it comes to doling out […]
Your teammates will show they care about you in very different ways—be open to all of them. In my last post, I talked about the challenge of understanding a team member whose idea of respect is diametrically opposed to yours. Today, another common source of friction: different levels of emotion. Emotion People have different needs […]