Are you smart, logical, armed with compelling evidence to support your case? Yeah, I thought so. Sadly, that’s not likely to do any good if you find yourself in a real argument with your colleagues. While facts are great for problem-solving, they’re of little use in conflict resolution. Read on to learn why facts don’t solve fights.
In my previous post, I focused on the importance on factoring in the emotional aspects of an issue when your team is struggling or experiencing conflict. If you didn’t read that post, start there first. Once you are convinced that emotions are data to be understood and deliberately factored in to business debates, try […]
How well do you really listen? Listening is one of those skills that you might think is easy. In reality, creating a high fidelity connection is difficult in a one-on-one conversation and darned near impossible in the ruckus of a team meeting. These continual poor connections have drastic consequences. Without effective listening your team is […]