There is a good way to apologize and there are many, many bad ways. This week, I provide the formula for a good apology, one that increases trust and confidence. And for fun, I share a laundry list of bad apologies, some of which you might have heard from your own colleagues over the years.
I was giving a talk on how to have productive conflict when an audience member asked a great question. She was clear on all the advice and agreed that the techniques I was sharing were great…but! “What if get emotional and I’m no longer in a frame of mind to use these approaches?” She was […]
I never thought I would witness a Rock ‘em Sock ‘em battle royale between heavyweight social scientists, but that’s exactly what’s playing out in the media this week. In one corner is Adam Grant, weighing in with a Wharton Professorship, bestselling books, and a regular column in the New York Times. In the other corner […]
“95% of the time, two smart people with the same goals and the same facts will come up with the same plan. So I tell my team to spend their time figuring out if they have the same goals and the same facts before arguing about what to do.” That’s a gem that came from […]