Recently, I wrote an article about effective business communication for HBR that spread like hotcakes. You can read it here. It follows the standard HBR style and is therefore written in proper prose. When Missy Lafferty commented on Twitter that the post makes a great checklist for business messages, I decided to convert the ideas […]
In my previous post, I complained about people who transmit one-way messages and think they’ve communicated. You can read the full post here. Essentially, the point is that transmitting a message without confirming whether or not it was received and, more importantly, how it was interpreted means you haven’t really communicated at all. But […]
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