A sincere and direct apology can do a world of good. Unfortunately, a misplaced apology can send mixed messages and impact your leadership. Do you agree with me that apologies are out of place in these three situations?
There is a good way to apologize and there are many, many bad ways. This week, I provide the formula for a good apology, one that increases trust and confidence. And for fun, I share a laundry list of bad apologies, some of which you might have heard from your own colleagues over the years.
The term “fail fast” is in fashion now thanks to design thinking. Unfortunately, most leaders aren’t clear on what types of failures they’re looking for and what types should be avoided at all costs. This article outlines the difference.
I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]
I’m really excited to bring you a guest post from my friend Andrew Webster. Andrew is the Director of Change and Innovation Simulations at ExperiencePoint, a really innovative learning company that condenses real-world experience into one-day simulations. They work with most of the world’s top executive education providers (including Knightsbridge), and a good chunk of […]
This week I am sharing some of the insights and inspirations from my interview with Olympic Gold Medal winners Mark Tewksbury and Debbie Muir. Debbie, Mark, and I will be among the speakers at the upcoming XL Leadership Summit this February in Vancouver. We decided to get a head start and strike up the conversation […]