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Posts Tagged ‘Mistakes

25
Oct

There is a good way to apologize and there are many, many bad ways. This week, I provide the formula for a good apology, one that increases trust and confidence. And for fun, I share a laundry list of bad apologies, some of which you might have heard from your own colleagues over the years.

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01
Apr

I’ve been flying across the country delivering a leadership development program about the mindset and skillset leaders require to unlock the potential of their people. As I watch them role play with one another, I notice the things they say that create a negative reaction. Most of the offending statements include one of these three […]

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22
Jan

I’m really excited to bring you a guest post from my friend Andrew Webster.  Andrew is the Director of Change and Innovation Simulations at ExperiencePoint, a really innovative learning company that condenses real-world experience into one-day simulations. They work with most of the world’s top executive education providers (including Knightsbridge), and a good chunk of […]

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17
Nov

This week I am sharing some of the insights and inspirations from my interview with Olympic Gold Medal winners Mark Tewksbury and Debbie Muir.  Debbie, Mark, and I will be among the speakers at the upcoming XL Leadership Summit this February in Vancouver.  We decided to get a head start and strike up the conversation […]

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