What to do if a colleague is in the midst of an emotional outburst and you need to get the conversation back on track.
There are almost infinite posts in the blogosphere about how to give better presentations. If you want good ones, try www.PublicWords.com by Dr. Nick Morgan. Today, I’m dedicating this space not to giving presentations but instead to receiving them. While I would give most presenters at least a passing grade, I would fail most teams […]
Why did you do it that way? Why did you talk to her before talking to me? Why did you promise the customer that we would get it to them? Why didn’t you do a better job? Why is your nose so big? Why? Why? Why? Annoyed yet? And I’m not even your teammate…or worse, […]