It’s all too common that we reward the heroes who save the day on our teams without stopping to think that they might only be rescuing us from problems they created. Stop rewarding arsonists for putting out the fires.
I can’t tell you the number of times I’ve been called into an organization to help build a culture of teamwork, only to learn that people are measured, managed, and rewarded around individual performance. If success in your organization is defined exclusively by personal effort and achievement, don’t bother paying lip service to teamwork, collaboration, […]
If I had a penny for each dollar companies have wasted in massive culture change initiatives, I’d be a rich woman. I just don’t get it. I understand that changing an IT system is complex and expensive. I know that changing a manufacturing line is capital intensive. I get that changing the brand of […]
Sixteen years ago, when I was a little baby consultant, I learned one of the most valuable lessons I ever learned about being a manager. I was facilitating focus groups of employees in a large retailer. The sessions followed an employee survey and the purpose was to identify actions that could be taken to […]