It only takes an instant for a conversation to turn into an argument. With the right words, you can change that trajectory and wind up solving a problem as an ally, rather than fighting as adversaries.
You’re clutching the top of a rock face with a harness around your waist. The only thing holding you up is a ½-inch-thick rope. The guy on the top of the cliff is telling you you’re next to “go down.” You look toward the ground and see that the person holding the other end of […]